What should you do about negative reviews? Well, if you are in business, some patients will be happy and some won't. 100 percent of your patients won't be happy 100 percent of the time.
Some online review sites allow you to respond to each customer's review. It's recommended that you respond, privately, to each negative review. Sometimes a customer will modify their review once they've heard from an apologetic business owner.
Also, the best way to "negate" a negative review- is to get more reviews! Remind your patients, after each visit, that they put their review on Google, Yelp, or another review site of your choice. Put a link on your website to the review sites, to encourage their participation. Remind them in your newsletter to participate in the review process.
Everyone has negative reviews, at some time or another. Don't let one negative review bother you, read it and respond (whether directly to the reviewer, or respond by making changes in your practice.)
If you need more help with your online marketing, try a professional online marketing company, to assist you.
Talk again soon!
Shirley Cress Dudley
Consultant for Performance Online Marketing Services
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